Privacy Policy – How pk92 Protects Your Data

01About This Policy

This Privacy Policy explains how pk92 ("we," "us," "our") collects, stores, processes, and uses personal information about you ("the Player," "you") when you use the pk92 website at pk92.vu or the pk92 mobile app.

By registering an account on pk92 and using our platform — whether for sports betting on cricket and PSL matches, playing casino games, bingo, fish games, or any other activity — you acknowledge that you have read and understood this policy.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement governing your use of pk92.

If you have any questions about how we handle your data, you can contact our team at [email protected] at any time.

02Information We Collect

pk92 collects personal information in the following ways: information you provide directly to us, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors.

Information you provide directly

• Registration data: Full name, date of birth, email address, phone number, and your chosen username and password when you create a pk92 account.
• Identity verification documents: Government-issued ID (such as CNIC), proof of address, or other documentation we may request to verify your identity before processing withdrawals or as part of our security review process.
• Payment information: Details related to your deposit and withdrawal methods, including JazzCash wallet numbers, Easypaisa account details, Raast IDs, bank account details, and card information where applicable. We do not store full card numbers — these are handled directly by our payment processors.
• Communications: Any messages, emails, or chat conversations you send to our customer support team.
• Responsible gaming preferences: Deposit limits, session reminders, and self-exclusion requests you submit through your account settings.

Information collected automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and the pk92 app version you are using.
• Usage data: Pages visited, features used, betting and gaming activity, session duration, login timestamps, and navigation patterns within the platform.
• Transaction data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and PKR amounts involved in each transaction.
• Location data: General location inferred from your IP address. We do not track your precise GPS location.
• Cookies and similar technologies: See Section 6 for full details on how pk92 uses cookies.

03How We Use Your Data

pk92 uses the personal information we collect for the following purposes:

We will not use your personal data for any purpose that is incompatible with those listed above without obtaining your prior consent.

04Legal Basis for Processing

pk92 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to operate your account, execute transactions, and deliver the services you signed up for.
• Legitimate interests: Security monitoring, fraud prevention, platform improvement, and responsible gaming compliance — where these interests do not override your fundamental privacy rights.
• Legal obligation: Retaining transaction and identity records as may be required under applicable financial or anti-money laundering regulations.
• Consent: For optional communications such as promotional offers or newsletters, where you have actively opted in. You may withdraw consent at any time by contacting support.

05Payment Data & PKR Transactions

All financial transactions on pk92 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card, your payment details are handled according to the following practices:

• Payment processing is handled by trusted third-party payment service providers. These providers are contractually obligated to protect your data and use it only for the purpose of processing your transaction.
• pk92 does not store your full card number, CVV, or JazzCash/Easypaisa PIN on our servers. Only tokenised or masked references are retained for reconciliation purposes.
• Transaction history — including deposit amounts, withdrawal requests, and PKR balances — is stored in your account and is visible to you through your transaction log.
• Deposits and withdrawals are matched to your verified identity to prevent financial fraud and ensure funds are returned to the correct owner.

06Cookies & Tracking

pk92 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit our website or use our app.

Types of cookies we use

• Essential cookies: Required for the platform to function. These handle your login session, remember your account preferences, and keep your betting session active. You cannot opt out of these while using pk92.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect suspicious login activity, protect against automated attacks, and flag unusual account behaviour for review.
• Functional cookies: Remember your language preference, display settings, and any responsible gaming settings you have configured.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using pk92, but some features may work less smoothly.

07Sharing Your Information

pk92 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive only the data necessary to complete your specific transaction.
• Identity verification providers: If you are asked to verify your CNIC or submit other documents, these are processed by a vetted identity verification service acting on our behalf.
• Technical service providers: Hosting, cloud infrastructure, analytics, and security providers who process data solely on our instructions and under strict data protection agreements.
• Legal and regulatory authorities: Where required by applicable law, a court order, or a lawful request from a government authority, we may be required to disclose account or transaction data.
• Fraud and security partners: In cases of suspected fraud, money laundering, or serious platform abuse, relevant data may be shared with appropriate parties to investigate and prevent harm.

08Data Retention

pk92 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with legitimate operational and legal requirements.

• Account data: Retained for the duration of your account and for a period following closure to allow for audit, dispute resolution, or legal compliance purposes.
• Transaction records: PKR transaction history — including deposits, withdrawals, and bet records — is retained for a minimum period as may be required under applicable financial regulations.
• Identity verification documents: Retained for the duration required to meet legal obligations. These are stored securely and access is restricted to authorised personnel only.
• Support communications: Kept for a reasonable period for quality assurance and dispute reference purposes.
• Voluntarily deleted accounts: When you request account closure, your personal data will be anonymised or deleted within a reasonable timeframe, except where retention is required by law.

09Data Security

Protecting your personal information is a priority for pk92. We implement a range of technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data.

• All data transmitted between your device and pk92 servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong cryptographic hashing — we never store your password in plain text.
• Access to player data within pk92 is restricted on a need-to-know basis. Staff handling personal data are trained on data protection obligations.
• Our infrastructure is monitored around the clock for unusual activity, and security patches are applied promptly.
• Payment data is handled by PCI DSS-compliant payment processors and is never stored in raw form on pk92 servers.

10Your Rights

As a pk92 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request to protect your account security.

11Children's Privacy

pk92 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any pk92 service.

If we become aware that an account has been registered by a person under 18, we will immediately close that account, void any activity associated with it, and return any deposited funds to the original payment source. Any winnings generated by an underage account will be forfeited.

If you believe a person under 18 has registered on pk92, please notify us at [email protected] as soon as possible so we can investigate and act promptly.

12Changes to This Policy

pk92 may update this Privacy Policy from time to time. When we make material changes, the updated policy will be published on this page with a revised date at the top. For significant changes, we may also notify you by email or through a platform notification.

Your continued use of pk92 after a revised Privacy Policy has been published means you accept the updated terms. If you do not agree with any changes, you should stop using pk92 and contact us to close your account.

We recommend reviewing this page periodically to stay up to date with how we handle your personal information.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk92 handles your personal data, please get in touch with our support team:

We aim to respond to all privacy-related queries within 48 hours. For urgent matters such as suspected unauthorised access to your account, please mark your message as urgent and our team will prioritise your case.